Privacy Policy

This Privacy Policy describes the policies of OneChat Messenger (collectively “Company” or “we,” “us,” or “OneChat”) regarding the information we collect or receive about our customers. It is applicable to the www.onechatmessenger.com website and other interactive features, applications, services, or downloads that are operated by the OneChat Messenger and which are available through the websites produced and maintained by us (“Website”). We have established this security and privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.

Along with the personal information which we gather or which you provide to us, this Privacy Policy describes our policy regarding files which you upload to or store on our servers (“Customer Data”).

When you provide personal information and/or Customer Data, you are consenting to the manner in which the OneChat Messenger will collect, use, disclose and otherwise manage your personal information and Customer Data, as set out in this Privacy Policy.

If you do not agree to the terms of this Privacy Policy, please do not use the Website, software, or any of our mobile applications. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at info@onechatmessenger.com

What information about me is collected and stored?

One of the basic principles we’ve tried to follow in designing this Website is that we ask for only the information we need to provide the service you’ve requested. As a result, what information we collect and store depends almost entirely on how you choose to make use of our Website and our services. In addition to information which you explicitly and knowingly provide, some information is collected incidentally such as:

Our website uses browser cookies in order to gather information on usage patterns. Our software may, with your permission, send us statistics about its use (see below). Our servers maintain industry-standard logs of their activity: web page visits, including

IP address, Referer: header, and user-agent; envelope information of e-mail sent and received; and the like.

How do we use the information we collect?

We may use your information to provide you with important information about the product or service that you are using, including critical updates and notifications. In general, we do not use your information beyond the purpose for which you provided it to us. For example, if you ask us a question by email, or subscribe to a mailing list, we will not send you product announcements or other promotional communications in response (unless that is what you requested). We do not sell, barter, or rent your personal information.

We do use your information internally to understand how people use our website, services, and software and to make improvements.

In the event we wish to publicly post any of your personal information on a Website (as, for instance, a letter), we will contact you with details and ask for your express permission to publish that information and will not publish without your express permission.

If you have subscribed to any of our newsletter you may unsubscribe at any time by following the instructions located within each newsletter and on our website, or by contacting us. We gather general non-specific statistics about Customer Data that will help us improve the service, such as the amount of storage you are consuming on our servers, user-agent information sent in HTTP headers, or overall usage patterns. In rare cases we may examine metadata such as file names or synchronization client state in order to understand how the service is performing.

We occasionally have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as marketing, analytics, credit card processing, shipping or stocking orders, fraud protection, etc. These entities have access to personal information only to the extent needed to perform their functions. They are contractually obligated to maintain the confidentiality and security of that personal information and are prohibited from using that information for any other purpose.

If you provide information to us for the purpose of making it public (for example, on a mailing list, blog, or forum that we operate), we cannot control what other parties may do with that information once it is public. Please be careful about what you disclose and do not post any information that you expect to keep private.

We may provide aggregate, anonymous statistical information derived from information we collect to other organizations or to the public. Any information we share in this manner will not identify you personally.

We may also use or disclose personal information or Customer Data if required to do so by law or in the good-faith belief that such action is necessary (a) to conform to applicable law or comply with legal process served on us or the Website; (b) to protect and defend our rights or property, the Website or our users, or (c) under emergency circumstances to protect the personal safety of us, our affiliates, agents, the users of the Website, or the public. In cases where we must disclose personal information or Customer Data, we will send email to the address registered to any accounts affected by that disclosure. How long do we retain the information we collect?

Most information we collect may be stored indefinitely.

If you provide your credit card information, we do of course transmit the entire credit card number to the appropriate credit card company during order processing using commercially reasonable encryption methods. In addition, we will store the expiration date and last four digits of the credit card number in case you contact us with a billing question or we need to apply a refund or credit. We do not store the full credit card number or the card security code you enter in the payment form.

We maintain backups of Customer Data in order to recover from hardware failures or other problems. These backups are not kept longer than six months.

You may request details of personal information which we hold about you under the GDPR. If you would like a copy of the information held on you please email: support@onechatmessenger.com

If you believe that any information we are holding on you is incorrect or you would like your data to be deleted, please email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.

What steps are taken to keep personal information and customer data protected?

We are committed to protecting your personal information and Customer Data. We use a variety of technologies and procedures to help protect your personal information and Customer Data from unauthorized access, use, or disclosure.

Personal information we collect or receive and Customer Data you upload is stored in protected operating environments that are not available to the public and, when transmitted, is protected using strong cryptography. Our public-facing servers are periodically reviewed for known security issues by a third party.

We limit access to your personal information or Customer Data to only our employees and third parties who need access for purposes described in this Privacy Policy. They are contractually obligated to maintain the confidentiality and security of that personal information, are prohibited from using that information for any other purpose, and are subject to disciplinary action, including possible termination and civil and/or criminal prosecution, for failing to do so.

If a password is used to help protect your accounts and personal information and Customer Data, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a Website or service to protect access to your personal information and Customer Data from subsequent users.

While we use reasonable security measures to safeguard your personal information and Customer Data once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. You should know that no company, including the OneChat Messenger, can fully eliminate security risks associated with personal information or Customer Data. Accordingly, the OneChat Messenger cannot ensure or warrant the security of any information you transmit to us on our Sites.

Is information collected from children?

We do not sell or ship any items ordered through this Website directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Website only with the involvement and consent of a parent or guardian and should not submit any personal information to us. Our Website is not intentionally targeted to children under the age of 13.

Passwords

To use some features of this Website, or our software, you may be asked to set up an account and provide a functional email address and password. You should be careful about providing your password to others – you are responsible for the actions of anyone you’ve shared your password with. No one at the OneChat Messenger will ask for your password; if they do, you should not provide the information and should email support@onechatmessenger.com to report the incident so we can investigate.

Payments

We offer paid products and services. In such cases, we use third-party services for payment processing.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:
i) Apple App Store - Their Privacy Policy can be viewed by visiting apple.com/legal/privacy/en-ww/
ii) Paddle - Their Privacy Policy can be viewed by visiting paddle.com/legal

Governing Law/Assignment

The Website is published in India. Indian law shall govern in any and all disputes, including privacy or defamation issues or otherwise.

Changes to this Policy

As our company and Website continues to develop, we may add new services and features to our Website or products. If these additions affect our Privacy Policy, this document will be updated appropriately. We will post those changes prominently so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. We do, however, recommend that you read this Privacy Policy periodically in case you missed any changes to the Privacy Policy.

Opt-Out and correction procedures

If you have previously opted to subscribe an mailing list, you may always opt-out of receiving future e-mail messages and newsletters by ending your subscription. Unsubscribe instructions are located within each newsletter and on our website, or you may contact our Customer Service Department.

We will help you to correct or update personal information that you have previously provided to us. To do so, you can access, correct and update certain personal information that you have provided to us by emailing support@onechatmessenger.com

Questions regarding this statement should be directed to info@onechatmessenger.com.

Unsolicited Idea Submission Policy

The most powerful tool that we have in our effort to make our products better is the feedback from our users. This means you! We encourage folks to send us bug reports, questions and ideas about how to make our existing products fit their needs more closely.

While we also encourage folks to send us their ideas about new products, we must make it clear that any product idea submitted to OneChat Messenger, either by word of mouth, email, telephone or other means immediately becomes the property of OneChat Messenger. This means that if we develop your idea or an idea similar to yours, you will not be compensated and it also means that we can use the idea for any purpose, including giving it away.